GAMBLIMITS RESPONSIBLE SOCIAL GAMING POLICY

Keep it fun

Online social games are meant to entertain, not to replace reality or serve as a source of income. Play in moderation and focus on enjoying the experience.

Set a budget

Decide how much you're willing to spend on entertainment and stick to it. Only purchase Gam Coins if it fits within your budget. You can also take advantage of free play through Gamblimits' alternative entry methods.

Monitor your time

We're thrilled to have you on our platform, but don't let gaming take over your day. Treat it like other hobbies - whether going to the movies or bowling—use it as a source of fun when you need a break.

Use our gaming management tools

If you need a pause, you can take a temporary break or permanently exclude yourself from playing at any time by following the steps outlined in this policy.

Reflect on your gaming habits

If you're concerned about the frequency of your play, consider using our self-assessment questions to evaluate whether you might need to adjust your gaming habits.

Take a Break

You can choose to temporarily lock access to your account for a set period, helping you manage your gaming responsibly. Available break periods are 24 hours or 7 days. Once a break is initiated, it cannot be canceled until the chosen period expires. After the break period ends, your account access will automatically resume unless you notify us by email not to reopen it on the scheduled date.

To request a break, contact Customer Support via [email protected] or use the contact form in our 24/7 Customer Help section. Once your request is submitted, we will make every effort to apply the break as quickly as possible. Please note that it may take a reasonable processing period before the break is fully implemented. Your break will only take effect once confirmed in writing. If you notice that your break has not been applied, it is your responsibility to inform us immediately.

How Does Self-Exclusion Work?

Self-exclusion allows you to request a longer and more comprehensive restriction of your access to the services at Gamblimits.com. Once implemented, self-exclusion cannot be canceled or modified until the selected period has fully elapsed. The minimum self-exclusion period is 6 months, but longer durations can be requested based on your preference.

By opting for self-exclusion, you are making a formal written request to limit your access to all Gamblimits services. We will make every reasonable effort to restrict access to your account. A comprehensive block will be applied to ensure that, as far as possible, all access is prevented during the self-exclusion period. However, please note that while we strive to implement self-exclusion promptly and correctly, we cannot guarantee it to be 100% fail-safe.

Your commitment is essential for self-exclusion to be effective. It is important not to attempt to bypass the restriction by creating new accounts, using alternative identities, or other methods to circumvent the block. During self-exclusion, no daily logins, star rewards, or other points will be earned, saved, credited, or retained.

What Happens to Virtual Coins During Timeout, Deactivation, or Self-Exclusion?

Your account will remain inactive during any Timeout, Deactivation, or Self-Exclusion period you request. If your account is later reactivated, any virtual coin balances will be restored to the same amount held immediately before the restriction was applied. No refunds or transfers of virtual coin balances are allowed during these periods. Any pending redemptions on your account will not be processed if a Timeout, Deactivation, or Self-Exclusion is in effect.

What Happens to My Account Information During These Periods?

Gamblimits will retain all necessary account data in line with our Privacy Policy. We will make every reasonable effort not to send marketing communications via email during Timeout, Deactivation, or Self-Exclusion periods. However, we cannot completely guarantee that such communications will not be sent in error.

If you do receive any marketing messages by mistake, please contact us at [email protected], and we will resolve it promptly. If you require access to your account information, gaming history, or transaction history during a Timeout, Deactivation, or Self-Exclusion period, please reach out to [email protected], as the online support system will not be available during this time.

Making your Self-Exclusion Request

To request self-exclusion, please contact Customer Support via email at [email protected], or use the contact form in our 24/7 Customer Help section. The minimum self-exclusion period is 6 months. Once your request is submitted, we will make every effort to apply your restriction as quickly as possible. Please note that it may take a reasonable processing period before the self-exclusion is fully implemented. Your self-exclusion will only take effect once it has been confirmed in writing. If you notice that the self-exclusion has not been applied, it is your responsibility to notify us immediately.

Deactivating your Gamblimits Account

If you wish to close your account and restrict access to our services without a set time frame, you can request to deactivate your account. This option preserves your account data and history, allowing you to return whenever you choose. You can reactivate your account at any time by contacting our support team at [email protected] or by using the contact form in our 24/7 Customer Help section.

Tips for Self-Exclusion at Gamblimits

• We strongly recommend that, in addition to self-excluding on Gamblimits, you also consider exclusion from any other gaming platforms where you hold active accounts.
• If you use social media, take steps to avoid receiving news or updates from Gamblimits during your self-exclusion period.
• Once self-exclusion (or any type of account closure) is applied, you will no longer receive marketing emails from us. Please note that it may take up to 24 hours for the system to update, so you may still receive occasional marketing messages during this time - simply ignore them.

Exclusion for Unregistered Players

Even if you do not have a Gamblimits account, you can voluntarily exclude yourself from the platform. To do this, send an email to [email protected] including your full name, residential address, email address, and age. This allows us to prevent you from registering or playing on Gamblimits in the future. Self-exclusion will only be lifted if you provide a written email requesting that your previous exclusion request be ignored.

Gamblimits may also, at its sole discretion, exclude you permanently or for a limited period if there are indications of a potential online gaming problem.

Activity Statement

You can review information about your gaming in the Gaming History section of the platform. For data beyond what is displayed online, or for details about your Transaction History, please contact our 24/7 Customer Support.